On-site Support

Enjoy a trouble free installation by working with PC Workshop’s onsite support partner, Crimsonline

Service level agreements (SLAs) are designed to give you priority when an issue arises

Without an SLA call-out times are not guaranteed and you will have to stand in the back of the queue

A 15% discount on hourly tariffs is applicable if you take out a contract (minimum 4 hours a month)

All calls to be logged electronically or via the help desk

Support issue escalation channels are provided

Remote support is a cost saver because there are no travel charges

Support Services
Type	Hourly Rate	Description	Charges
Desktop Support	R489	Anti-virus updates Anti-spam installation Network setup Printer setup Wireless setup E-mail configuration	On-site Support: – Minimum 1 Hour Remote Support: – Minimum 30 Minutes *Travel Time
Server Support	R684	Microsoft Small Business Server Support Linux Server support	On-site Support: – Minimum 1 Hour Remote Support: – Minimum 30 Minutes *Travel Time
Firewall / Router / ISP – WISP Support / VoIP PABX Setup	R1026	How to set up a firewall, advanced firewall configuration, hacker tracking and detection Mikrotik and Cisco configuration Voice over IP PABX Configuration Something is wrong with my ISP or WISP please help Eugene’s Time	*Minimum Day Rate
ISP Consultation	R2280	How to start an ISP, what equipment and systems to use, what are the pitfalls How to implement Radius ISP billing system consultation	Minimum charge. Additional time as per quotation or agreement,

*Travel charged at R 4.00 per kilometer

Below is a typical layout for a network design. Some notes regarding this design can be found at the bottom of the page.

A megabit switch connecting the workstations is connected to the data centre switch using the gigabit port for maximum performance
An UPS powers all critical devices on the network such as the VoIP telephones, servers, the backup device, and the link to the Internet

Onsite Support